Putting TCF at the heart of the advisory process
Putting TCF at the heart of the advisory process: 10 considerations for investment advisory firms in Treating Customers Fairly
By December 2008 all firms will have to be able to demonstrate to the FSA that they are consistently treating their customers fairly.
Aimed at IFA firms examines the 6 key TCF outcomes and gives you 10 helpful considerations on how you might meet them. It draws on:
- Specific consumer research on the issues of fairness in financial services
- IFA comment and experience of implementing TCF initiatives
- The FSA's TCF guidance material
- And, of course, our own interpretations, tips and views
No matter what stage you are at with your TCF implementation we hope our practical pointers and analysis will help you cut through the wall of information available on TCF to focus in on the key issues that investment advisory firms need to be mindful of.
Jasper Berens, Head of UK Retail, J.P. Morgan Asset Management
“We believe that the FSA will only be satisfied when it can see clear evidence that treating customers fairly is a grass-roots business objective embedded into the culture of every regulated firm.”